-Ensure the accurate and timely processing of distributor commission and --Non-Commercial Transactions (as applicable) and generation of commission payments. Ensure that, where applicable, requests for funding arrangements are sent to the relevant business units on time -Ensure generation of all department specific reports, which are to be sent to other business partners and related external agencies. Ensure timely filing of necessary forms/reports of regulatory nature, as and when assigned. -Manage department consistency by timely escalation of unresolved issues. Actively manage and reduce the error rate for transactions processed on a daily basis. Review and where necessary enhance the operational processes to increase efficiency of the transaction processing units. -Work closely with the auditors/teams to institute appropriate process controls so as to ensure transactions are processed within prescribed norms. Also, responsible for team member development, which includes: coaching and counseling, mentoring, documentation and providing performance feedback. Focus on employee development including career planning, succession planning, training, personal development and empowerment. -Manage the daily operating metrics of the Operations unit including cost per account, productivity, headcount, error rates and other key metrics of the Operations Unit. Decide and agree ongoing performance targets and manage the operations to meet them. -Responsible for completion of special projects as may be assigned. Ensure all project activities are completed on time. Preparation and generation of any specific project related reports that need to be sent to the management. Ensure consistent and timely communication of key information to the team -Ensure periodic team meetings are held and active participation of members in team meetings. Ensure the systems requirements of the team are a captured, documented and communicated to the systems support teams. Conduct post implementation testing.Report an defects found. Follow up for resolution.