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Customer Care Executive

Company
Manek Financial Advisors Pvt. Ltd.
Description
Candidate must comply with RIA Regulations.

Serves customers by providing product and service information; resolving product and service problems.

Handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions.

Attracts potential customers by answering question & suggesting information about services.

Identify and assess customer’s needs to achieve satisfaction & follow communication procedures, guidelines & policies.

Maintain customer interaction records & file required documents & follow communication procedures, guidelines & policies.

Handling call and email enqiries /queries raise by the prospects & clients.

Acting as Excutive Asst.of the founder and getting done/overseeing some of the delegated functions on his behalf.

Accuracy, attention to detail and ability to explain complex information clearly and simply.

Candidate must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information and Multi-tasking.

Develop strong relationship with the team members by giving them guidance and motivation.
Position
Customer Care Executive
Qualifications
Candidate must be Graduate/Post Graduate in any stream with a penchant for knowledge and a burning desire to learn. Has sound financial product knowledge and basic concepts about personal financial planning. Experience of 1 -3 years is desirable. The candidate needs to be proficient in Excel computer/Internet.The candidate should be able to competently & independently be able to perform all functions. We are looking for the candidates with excellent oral and written communication skill in English.
Experience
1 -3 years
Additional Information
If you are interested in working with us,please send your resume to carrer@manekfinancial.com,and mention in your email

a) weather you are looking to work on a full time or part time basis,and

b) when you are ableto commence employment.
No. of Vacancies
1
Remuneration
As per the industry standards.
Location
Mumbai