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Insurance Now personalized solutions to life insurance related queries just a chat away

Now personalized solutions to life insurance related queries just a chat away

BSLI launches comprehensive Chatbot service
Team Cafemutual Mar 7, 2017

Birla Sun Life Insurance (BSLI) has launched a comprehensive Chatbot service in which a policyholder can communicate to obtain instant premium quotes, resolve issues and service all their basic needs on the go.

In a press release, Pankaj Razdan, MD & CEO, Birla Sun Life Insurance said, “We have launched the Chatbot to help our customers get any information related to their policies on the go, obtain quotes and enable quick and personalized experience to their life insurance related queries. We understand that today’s customer is looking for instant solutions and our Chatbot is right there to assist them instantly. Now customers can ask any question from anywhere and get fast and real time response, through live chat. In time to come, the bot’s simple jargon-free language will answer queries related to customer’s policies, provide recommendations and tailor the right product addressing the customer’s specific needs. We hope that this will save time, bring a remarkable experience and touch lives in this new-age world.”

Chatbot will answer queries on specific policies and will educate the customer on life insurance related queries. Besides promoting awareness, the bot will instantly generate a quote, register a claim, and can engage in a natural conversation with the customer to help them understand the coverage details better.

A more personal interface, the Chatbot is much faster than any other traditional customer touch-point and is available 24 hours a day, seven days a week. Customers will be able to access the bot on all digital screens like the mobile, BSLI website as well as on Facebook.

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