News From Press Insurance Ombudsman offices go headless, complaints pile up

Insurance Ombudsman offices go headless, complaints pile up

Source: Moneycontrol Apr 14, 2018

Next time you go to the Insurance Ombudsman office in your region, don’t be surprised if you are required to wait for months to get a reply. Insurance Ombudsman offices across 17 regions have remained headless for almost four months and despite several attempts, the positions have not been filled.

Sources told Moneycontrol that about 6,000-7,000 cases are pending and these numbers could go up if the positions are not filled.

“We have invited applications for the post of the Insurance Ombudsman across the offices. However, we are yet to fill the positions, we are hoping to complete it by the end of this quarter,” said an official close to the development.

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2 Comments

shashidhara S R · 6 years ago `

IS IRDA AND INSURANCE OMBUDSMAN.IF ?12 2lakh accidental death coverage,then why should car owner purchase 3rdparty insurance.individual can buy multiples of ?12 and also be alert on road.TERM INSURANCE ?330for 2lakhs.same allow people to buy multiples on their lifecover.stop selling endowment policies.IF PUNJAB NATIONAL BANKS SELLS A MEDICAL POLICY FOR 5lakhs coverage for 7500.why agents should sell the same for 30000k.so IRDA PFRDA AND SEBI UNITE AND PROTECT THE INTEREST OF THE INDIVIDUALS

Prashant · 6 years ago `

Any which ways ombudsman is just a postman. They just send the complaints to the insurance companies and they just send back the replies from the companies to the investors. They do not mediate anything. About 3 years back I had written to them about the change in terms and conditions in my Mediclaim insurance plan and due to which the company increased the premium and removed so many benefits. They just sent them my complaint and just sent me back their reply. These ombudsmans and councils are just formed to harass us so much that we get tired following up and just accept what wrong has been done to us and just let it go because we won't have time and patience to do that. All this just to benefit the companies. I am questioning all this because they are supposed to make lives easy and better for us but they are making it even more difficult for us.

Shame shame shame.

Prashant · 6 years ago

And now it is even better because there are so many vacant positions. And also to point out one important point. Just so that everyone doesn't feel that they are not cheated ombudsman will give one or two decisions in the investor's favour. They should be doing this for and with every complaint which they don't. They are supposed to be arbitrators and not postman.
Shame shame shame

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