Complaints to the banking ombudsman are now possible on deficiencies in selling third-party products such as insurance and mutual funds by banks.
Customers may also take banks to the ombudsman for flouting the rules on mobile banking and electronic banking services, the Reserve Bank of India (RBI) said on Friday.
This is a sequel to an amendment to the Banking Ombudsman Scheme of 2006. The amended scheme takes effect from July 1.