Munish Sharda, CEO of Future Generali India Life Insurance, is clear. Though insurance continues to be a subject matter of solicitation, a little digital help is set to provide deep extra cover, and aid the company grow the product ecosystem to build customer loyalty.
“We are giving power to consumers. Managing a policy will now lie in the consumer’s hand. As consumers want to engage with us even more, sometimes even for standard stuff, we are looking to make the exercise more transparent with a digital initiative,” Sharda told BusinessLine.
