Description
- Understand the client requirement, coordinate with them and issue the best airfares
- Search and compare airfares using GDS systems
- Book, block, and issue domestic and international air tickets
- Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes
- Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs)
- Assist clients via calls and emails, providing fare options, ticketing support, and travel advice
- Ensure accuracy in passenger details and ticketing documentation
- Maintain updated records of all bookings and transactions
- Work closely with the sales and customer service teams to ensure seamless travel planning