Unsolicited and fraudulent calls/messages are a big cause of concern. Intending to control these, the Insurance Regulatory and Development Authority of India (IRDAI) has directed all insurers to register the templates of their messages with their respective telecom service providers.
The insurance regulator points out in its latest circular, ‘In July 2018, Telecom Regulatory Authority of India (TRAI) notified the regulatory framework for unsolicited commercial calls and messages which requires Principal Entities (PE) including Insurers to register with their respective telecom service providers, to be allotted a header along with their identity for proper identification of all messages and voice calls.’
TRAI’s new framework is in the public interest to protect them from fraudsters posing as Insurers. Non-adoption of the new procedures will disrupt the delivery of messages to the policyholders.
Insurers must finish the template registration formalities as per TRAI’s framework and share an e-mail confirmation with IRDAI on or before 5 Apr 2021.