Listen to this article
Agents and intermediaries working in north India can help flood victim clients through helpline numbers of their respective non-life and health insurers.
IRDAI has asked general and health insurers to assist policyholders with dedicated 24*7 helpline numbers.
The insurance regulator said, “Insurers are advised to respond/assist the claimants through their 24x7 helplines, special claims desks at district level with delegated claims settlement teams for speedy processing and settlement of claims including on account payments at the earliest and also encourage policyholders to use electronic communication wherever possible for correspondence.”
Further, IRDAI has directed insurance companies to appoint a senior executive in each affected state/UT to expedite the claim servicing process.