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  • News From Press Knowing the purpose of insurance

    Knowing the purpose of insurance

    Source: Mint Jan 16, 2018

    Last week, I received a new year’s Whatsapp greeting from Kalu. He was a poor worker who had been insured through a Trust that bought health insurance from us 4 years ago. I remember Kalu’s case well. For the first 4 months of that group insurance, there were no claims, despite the number of insured members being large. On investigation, we found that workers lacked the confidence to walk into private hospitals and when they did muster up courage, they were turned away by the reception. To set this right, I requested an office colleague to accompany Kalu, who was then suffering from a kidney disease, to the hospital and help him get past the formalities. Subsequently, Kalu’s surgery was successfully completed, a kidney removed and the hospital bill of Rs85,000 paid for by insurance. Four years later, Kalu obviously feels cheerful enough to send me a video of flowers blooming in a time-lapse.

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