It’s important to understand the process of making a claim in a life insurance policy, especially for the nominee of a life insurance policy. Knowing the process and the documents to be submitted can save you a lot of trouble. But did you know that to make insurance claims more efficient, the insurance regulator has spelt out strict turnaround timelines on claims and penalty on violation, under the Protection of Policyholders’ Interests Regulations of 2017. Read for more details.
How to file a claim
Start with filling the claim form, which can be downloaded from the insurer’s website or collected from the agent or the insurer’s office. The form asks for details such as policy number, date, time and cause of death of the policyholder, name of the nominee and bank account details. Other than the claim form, the nominee will also have to submit supporting documents such as the original policy papers, death certificate and medical records in case of natural death. In case of un-natural death that includes accidental death, murder and suicide, additional documents such as the first information report (FIR) and a postmortem report also need to be attached.
