While 75% of the respondents were comfortable making online transactions, majority of the users were comfortable making low value transactions, said the 2018 Digital Habits Survey published by Exide Life Insurance. The survey was carried out across more than 9000 life insurance policy holders.
According to the survey, credit cards emerged as the most preferred digital payment options, especially amongst those who make high value transactions, while debit cards emerged as the second most popular payment option.
But less than 5% prefer to use e-wallets and BHIM for online transactions. The top three financial transactions made by respondents were utility bill payments, banking transactions, and paying insurance premium.