Private sector insurer ICICI Prudential Life is looking at using Blockchain technology for faster claims settlement.
“We have done several things on the digital front to make it simpler and easier for customers. The next big thing we propose to do is with Blockchain. We are working on that for claim settlement,” said Puneet Nanda, Deputy Managing Director, ICICI Prudential Life Insurance.
The company recently launched Chatbot LiGo, an AI-based platform, to deal with customer queries. “In the last one month, 6.8 lakh customer queries were received and the chatbot replied to them with 98 per cent accuracy.”
