PNB MetLife, a private life insurer, has gone live with an Artificial Intelligence-powered customer service app ‘Khushi’, which aims to provide assistance to policyholders for their insurance-related queries.
“U (You) in Khushi means the customer and they are at the centre of whatever we do. We want them (customers) to be happy. We want them to have a meaningful interaction everytime they come in touch with us,” Vijaya Nene, Director Operations and Services, PNB MetLife, told BusinessLine.
