Cost will be affected but on small scale
There will definitely be a small impact on the cost, but the number of grievances will significantly go down. When these go down and the experience of the customer is enhanced, naturally we expect that to bring more business.
Many times those selling or buying a policy are not aware about exclusions. So when they go to a hospital, they are taken for a surprise. That is because there are different clauses of exclusion for different companies and even for different policies from the same company. So when this is made uniform, over a period of time, every customer, every front desk of a hospital as well as a medical practitioner will come to know that these are the exclusions. This will reduce the confrontation that follows.
