News From Press New era of customer centricity awaits as IRDAI lays the groundwork

New era of customer centricity awaits as IRDAI lays the groundwork

Source: Mint Feb 24, 2023

Since the turn of the century, Insurance Regulatory and Development Authority of India (Irdai) has championed the cause of protecting policyholders’ interests in India. From opening the industry to private participation in the early 2000s to the more recent easing in distribution norms, Irdai has undertaken multiple measures over the last 20 years to bolster growth of the industry and direct it towards customer centricity.

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