At the time of buying an insurance policy, customers tend to face some confusion with regards to understanding features and other terms & conditions. As a result, policyholders skip reading the entire document since it is too esoteric for a guy-next-door or a girl-next-door.
It has been acknowledged by the insurance regulator IRDAI which has issued a diktat to insurers to list out all the basic features of insurance policy in simple words and in a pre-defined format given in customer information sheet (CIS).
