If you are dissatisfied with your insurance policy, you would approach your insurance company and lodge a complaint. And to make sure that insurers tend to complaints and resolve them quickly, the Insurance Regulatory and Development Authority of India (Irdai) set up the Integrated Grievance Management System (IGMS) in 2011. It works like a central repository of all consumer complaints received by life insurance and non-life insurance companies.
HOW IGMS WORKS
It is an online consumer complaints registration system and all insurers have integrated their online complaint logging systems to IGMS, which is maintained by Irdai. Every insurer is required to have a grievance management system and policy approved by Irdai. You can register a complaint with an insurer, which will then be logged into the insurer’s system. It will then automatically flow into IGMS. Irdai gives the insurer 15 days to resolve the complaint and monitors the turnaround time. The system has defined turnaround times for different kinds of policy servicing and measures the actual time taken on all complaints. You can also approach IGMS directly by logging into igms.irda.gov.in and registering your complaint or calling the toll free number 155255 or 1800-4254-732 to register your complaint into the insurer’s system. You can also email to complaints@irda.gov.in. But Irdai encourages you to approach the insurer first.
