Unlike the simple game of Monopoly, modern financial systems are complex and have multiple moving parts. Consider wealth management. It is the only meaningful conduit for actively connecting investors and savers of capital to institutional finance. But awareness that wealth management is critical, and in many ways an essential service, is lacking. The bigger challenge, however, is structural. The world of institutional finance operates at a level and pace that matches industry-grade efficiency that only large organisations have. However, the end investor (the retail customer) is often unaided, unmotivated, uninformed and burdened with all the problems of retail consumers. This makes the connection between the two—retail investors and financial intermediaries—delicate. It is arguably the most difficult fault line for all stakeholders: end investors, investment advisers, financial intermediaries, regulators and the companies or the consumers of capital.
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