Most of us have been forced to pay ‘service charge’ in a restaurant even though the service was poor. A tip has traditionally been a voluntary payment to the waiter for giving good service. Convention makes this tip about 10% of the total bill. Some years back, restaurants and hotels began to embed this tip as a ‘service charge’ in the bill making it a mandatory payment. Their logic was that it is not just the person serving you, but the backroom staff as well who needs to be rewarded. But there is opacity in whether this mandatory service charge actually finds its way to the staff.
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