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This claim settlement ratio is an eyewash since it includes maturity claims and surrender claims which companies can not refuse. It includes offline death claims which has an excellent claim settlement ratio(except policy sourced by banks and brokers). It includes rider claims as well. So online claim settlement ratio is completely unclear and no company or ever IRDA is so transparent as to show the claim settlement ratios saperately for the benefit of the people but it is always hidden for the benefit of the companies.
Please do not buy policies online or from banks or brokers. Please call the insurance agent who is in the industry from 10 years plus and understand it correctly and buy from her or him.