Sandeep Ghosh talks about how fintech can improve customer experience and also allow greater control over insurance distribution.
How has fintech improved the buying experience of life insurance customers? Is there a greater control over distribution?
Insurance being a regulated industry, the requirement of documentation from the customer was humongous. Customers needed to provide proofs for KYC (know your customer), financial capability and insurable interest; to name a few. With the advent of technology and availability of digital identity, this requirement for documentary evidence in the physical form is slowly waning.
