Have you ever chatted with a robot? Well, you may have done so already. Banking, insurance and broking industries have started rolling out chatbots for their consumer services and transactions. You may have come across them on some of the e-commerce websites. However, not all chat windows have a chatbot behind them. Most are manned by humans, most likely working in a call centre. But if your were to be answered by a chatbot, it would have been without any human intervention. Here is what you should know about chatbots.
What are chatbots
Chatbots are software applications that function as chat interfaces. And their interaction with you is powered by artificial intelligence.
