Once known as a sleepy sluggish institution, the Employees’ Provident Fund Organisation (EPFO) has been on an overdrive in the past few months in an attempt to become more user friendly. Among its most recent changes is that you can now submit a claim online. This process was earlier mired in paperwork and delay. This comes soon after EPFO introduced a composite claim form for submitting withdrawal requests, and did away with the need to submit supporting documents and certificates for partial withdrawals.