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Insurance Now policyholders can share a video to avail motor insurance claims

Now policyholders can share a video to avail motor insurance claims

ICICI Lombard general insurance introduces video inspection feature in its mobile app through which policyholders can share video of a car damage to avail motor insurance claim.
Team Cafemutual Aug 17, 2017

Claim settlement in motor insurance just got easier and faster. ICICI Lombard General Insurance has introduced a new feature in its mobile app ‘Insure’ called ‘InstaSpect’ to expedite the claim settlement process.

Through this feature, policyholders can share a video of car damage directly to the company through the mobile app.

Speaking at the launch of the feature, Sanjeev Mantri, Executive Director, ICICI Lombard General Insurance says, “Through this new age motor insurance claims feature on our app, we have made the claims approval process far more efficient and hassle free for the benefit of our customer.”

Sanjay Datta, Chief Underwriting & Claims, ICICI Lombard General Insurance says that this initiative will help policyholders reduce turnaround time in settling claims.

Once policyholders open the app, the company official will guide them how to take videos of damaged parts. However, the guidance of the claims manager is only available during the working hours.  The manager will help the policyholders locate the nearest workshop. The company will take the car to the nearest workshop if the damage is severe.

Among other key features are on-the-spot vehicle inspection, reduced turnaround time, clarity on coverage and deductions, transparency, assistance with vehicle pick-up services, claim tracking and faster claim settlement.

Currently, the feature is applicable on personal vehicles of claim of up to Rs.50,000.

 

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