HDFC Life, one of India’s leading private life insurance companies, announced the launch of India’s first life insurance email bot today. The email bot, named SPOK, can automatically read, understand, categorise, prioritise and respond to customer emails that are sent to HDFC Life, within milliseconds, the company said in a press release here.
This automation initiative will enable HDFC Life to respond to user queries faster and more efficiently and consistently. It will also help generate deeper insight on customer needs by identifying patterns in customer interactions and facilitating HDFC Life to progressively anticipate and address all customer issues and needs.
