ICICI Prudential Mutual Fund has launched a voice-enabled chatbot facility through which investors can resolve queries and transact in both regular plans and direct plans of the fund house.
Unlike a conventional chatbot that requires text commands, voice enabled chatbots take both voice and text commands and respond similarly.
In a press release, the fund house said that the investment bot is designed to guide new KYC compliant customers to seamlessly on-board and assist them to invest in the schemes of the fund house. For an existing customer, the bot will aid purchase transaction and will help register SIP in existing folios. In case of any technical issues, the bot is designed to transfer the customer to an agent who will guide the customer to complete the investments.
Adil Bakhshi, official spokesperson of ICICI Prudential AMC said, “The launch of a voice based investment bot is another first from ICICI Prudential AMC in the direction towards making online investment easier for investors. We believe voice based bot will help in making seamless purchase transactions thereby encouraging more investors to go start their investments digitally.”
Currently, the chat bot is available on the AMC's website.
