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MF News Aditya Birla Sun Life MF to respond to your queries through AI

Aditya Birla Sun Life MF to respond to your queries through AI

The fund houses has introduced an email bot who will respond to customer queries.
Team Cafemutual Mar 13, 2019

Aditya Birla Sun Life AMC has introduced a new digital facility eBOT or email BOT powered by Artificial Intelligence (AI) and Machine Learning (ML) in its customer service process. The eBOT can read and understand customer’s intent, classify the query, fetch relevant information from systems and respond to customer queries over email.

The fund house will also resolve queries of distributors through this digital facility.

The fund house claims that eBOT will ensure rapid and accurate response to customer queries over email in a consistent manner.

Earlier, the fund house had launched a ChatBot and a WhatsApp channel for customer servicing. For instance, customers can use WhatsApp chat to get portfolio details, fund value and NAV of schemes. 

A Balasubramanian, CEO, Aditya Birla Sun Life AMC, said, “The facility will offer speedy resolution to enrich customer experience. With its powerful features, we also expect the eBOT to transform our customer service process and improve customer satisfaction. We will also be extending this service to our flagship initiative Partner Priority Desks to enhance the experience of our distributor partners by quick resolution of service requests and queries.”

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6 Comments
Dipendra Mitra · 1 week ago
Aditya Birla Sunlife human customer support are unable to resolve regular issues. When they cannot resolve an issue they simply call and say issue resolved. Ticket closed. Now with AI it is probably going to be even worse
Ram Sharma · 1 week ago
Sir, maybe AI will bring a change. You'll get faster responses.
Abhishek Matheu · 1 week ago
Finally found the reason why suddenly they have started responding so fast. Appreciate the guys behind the tech.
Reply
Durgaprasad Nagarkatte · 1 week ago
Go Move78ai.com
Dipendra · 1 week ago
I doubt AI will make much of a difference. Barring the routine requirements for a statement or forms, most other support issues require understanding the issue and then providing a solution. Open any both chat and type an unconventional request the standard response will be unable to understand. AI is future technology. At the end of the day a human has to program it.
Nishant kothari · 1 week ago
Hey guys, Nishant here from surat guajart
My contact number is 8866181808. Here am come to say words.
I have taken medical policy by aditya birla to secure my healthy benifits . But when i claim my amount back, they refused nd reject my claim.
So this company cheated me .
Dont take medical policy from this company.
Thank you
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