SEBI will no longer entertain email complaints. In fact, the market regulator will only process complaints that are registered on SCORES.
SEBI has urged investors to lodge complaints related to securities market entities like mutual funds, PMS, AIFs and RIAs only through its web-based centralised grievance redressal system SEBI Complaints Redress System (SCORES).
The market regulator receives a large number of complaints on its generic e-mail ID sebi@sebi.gov.in and official IDs of SEBI officers. All complaints sent on sebi@sebi.gov.in and official IDs of SEBI officers were then uploaded on SCORES.
However, SEBI has now decided that complaints against registered intermediaries sent on sebi@sebi.gov.in or on any official ID of SEBI officers will not be processed. “All investors are urged to lodge their complaint directly on SCORES themselves,” SEBI said in a public notice.
Earlier in March, SEBI launched the SCORES mobile app for the convenience of investors in lodging grievances. The app has all the features of SCORES, which are presently available on SCORES portal. SCORES mobile app is available on both Apple App Store and Google Play Store.
