Acting tough against insurance companies and their networked hospitals, IRDAI has asked policyholders to lodge complaints against hospitals with insurance companies immediately if they demand money in cashless facility.
IRDAI found reports where some hospitals are denying granting cashless facility for covid-19 treatment despite having such an arrangement with insurers. In fact, a few hospitals have been demanding heavy cash deposits from the policy holders, said the insurance regulator.
IRDAI said that insurance companies will be held responsible if their networked hospitals deny facilitating cashless treatment for any disease including covid-19. Insurance companies have tie-ups with hospitals across the country and these hospitals will have to provide cashless facility for any treatment to the policyholders including covid-19 treatment, said IRDAI.
IRDAI has asked insurance companies to take up the matter with the government agencies if network hospitals still deny cashless facility to policyholders.
Further, IRDAI has asked insurance companies to ensure smooth availability of cashless facility with all network hospitals.
In an event of denial of cashless facility at any networked hospital, policyholders can lodge their complaints to redressal officer of insurance companies at these email ids:
|
Insurer name |
Name |
Designation of the Grievance Redressal Officer |
Email id |
|
Aegon Life Insurance |
Sankaranarayanan Raghavan |
Chief Operating Officer |
sankar.narayanan@aegonlife.com |
|
Aviva Life Insurance |
Vijayalakshmi Natarajan |
Director - Operations |
vijayalakshmi.natarajan@avivaindia.com |
|
Bajaj Allianz Life Insurance |
Shyam Yadav |
Head – Grievance Management |
|
|
Bharti-Axa Life Insurance |
CL Baradhwaj |
SVP Complaince & CS |
cl.baradhwaj@bharti-axalife.com |
|
Birla SunLife Insurance |
Sandeep Singh |
Senior Chief Manager |
Sandeep.singh@birlasunlife.com |
|
Canara HSBC Oriental Bank of Commerce Life Insurance |
Pooja Verma |
Assistant Vice President | Customer Services |
Pooja.Verma@canarahsbclife.in |
|
DHFL Pramerica Life Insurance |
Sumit Sabharwal |
Head - Service Delivery |
|
|
Edelweiss Tokio Life Insurance |
Reshmi Bhattacharya |
Chief Manager |
|
|
Exide Life Insurance |
B Ashwin |
Chief Operating Officer |
|
|
Future Generali India Life Insurance |
S Mahesh |
Executive Vice President and Head-Operations |
|
|
HDFC Standard Life Insurance |
Aparna Karnad |
Senior Manager |
aparnak@hdfclife.com |
|
ICICI Prudential Life Insurance |
Deepak Kinger |
Executive Vice President – Legal, Compliance, Secretarial |
|
|
IDBI Federal Life Insurance |
Rajesh Ajgaonkar |
Grievance Redressal Officer |
|
|
IndiaFirst Life Insurance |
K. R. Viswanarayan |
Head - Governance and Company Secretary |
grievance.redressal@indiafirstlife.com |
|
Kotak Mahindra Old Mutual Life |
Muralikrishna Cheruvu |
Vice President |
|
|
Life Insurance Corporation of India |
K. Ganesh |
Executive Director (CRM) |
|
|
Max Life Insurance |
R.Krishnakumar |
Chief Customer Officer |
|
|
PNB MetLife India Insurance |
Taranjit Singh |
Head Customer Service |
|
|
Reliance Nippon Life Insurance |
Ashish Lakhtakia |
Head - Legal & Compliance |
rlife.gro@relianceada.com |
|
Sahara India Life Insurance |
Ajay Trivedi |
Company Secretary & Compliance Officer |
ajay.trivedi@sahara.in; gro.life@sahara.in |
|
SBI Life Insurance |
Vijay Raghavan J |
Senior VP & Head - Client Relationship |
|
|
Shriram Life Insurance |
R. Srinivas |
Manager (IGMS & Grievance) |
Srinivas.r@shriramlife.in |
|
Star Union Dai-ichi Life Insurance |
Sreemaya Athikkat |
Chief Grievance Redressal Officer |
Sreemaya.Athikkat@sudlife.in |
|
Tata AIA Life Insurance |
Yusuf Pachmariwala |
Senior Vice President Operations |
yusuf.pachmariwala@tataaia.com |
In another development, IRDAI has directed insurers to offer 5% discount on “Corona Kavach Policy” to doctors, nurses and other healthcare workers.