As a policyholder, if you have a problem with your insurance company or feel that there was negligence on the part of the insurer either in servicing a policy, processing a proposal, or processing claims, you can register a complaint with the Insurance Regulatory and Development Authority (IRDAI) Grievance cell. You can register a complaint through the online service for registering customer complaints launched by IRDAI. You can also follow up on the same through there. Thus, now you don’t have to worry about whom to approach with your grievance if you have a complaint against an insurance company. A complaint can be raised against both life and non-life insurance.
