Insurers need to rethink their distribution models to offer uninterrupted service, superior customer experience, and maximum value as the industry’s business dynamics continue to evolve.
Capgemini and Efma’s World Insurance Report 2021 published on 18 May said, "As natural disasters and emerging risks such as covid-19 become more severe, and lockdowns and social distancing spur the adoption of digital channels, the world is more insurance conscious.
