The Insurance Regulatory Development Authority of India (IRDAI) has instructed insurance companies and insurance intermediaries, such as brokers, insurance market businesses, and corporate agents, not to call customers from a standard 10-digit mobile number in an effort to take harsh measures against fraudulent telecallers. According to an IRDAI circular dated May 28, 2024, “IRDAI would like to bring recent guidelines of Telecom Regulatory Authority of India (TRAI) to the notice of all regulated entities, meant to curb Unsolicited Commercial Communications (UCC) through voice calls or messages by using unauthorized 10-digit mobile numbers and landline numbers.”
