Mumbai MFD Prakash Sheth has received the most-awaited ‘Sanjeevani MFD Awards’ at Cafemutual Ideas Fest 2022 (CIF 22).
SBI Mutual Fund and Cafemutual have launched ‘Sanjeevani Awards 2022’ to honour MFDs/RIAs/MFD associations who helped their clients/members overcome difficulties during the pandemic.
Prakash’s story exhibits strong technical acumen, solid subject knowledge and unconditional empathy which helped his client receive a claim that was three times more than the covered amount.
Yes! You read it right. His client did receive a claim settlement that was three times more.
Here is the remarkable story.
One of Prakash’s clients is a barber by profession and hails from a modest background. Last year, he contracted covid-19 and required two-month of hospitalisation. In the course of his medical treatment, he was moved to four different hospitals.
However, Prakash stood by him during his difficult times. Prakash was in constant touch with his ill client through his brother and followed every development closely.
Prolonged hospitalisation across multiple hospitals, would obviously result in a huge financial burden on a common man. Besides, his family was already battling a stressful situation and arranging for finances only increased their worries further. Prakash not only extended moral support but also leveraged his technical skills to avail a cashless claim three times more than the covered amount.
Prakash explained, “My client had purchased a basic mediclaim policy of Rs. 5 lakh from me. As the limit was exhausted, I helped his family to procure Rs. 5 lakh of accumulated bonus. Given the heavy medical expenses, Rs. 10 lakh did not suffice. Referring to the auto-recharge clause of the policy, I helped his family to claim yet another Rs. 5 lakh.”
“It wasn’t easy for me but I ensured regular follow-ups with the insurance company. I explained to them the entire case in the light of policy terms and conditions. Today, I am happy that my client is healthy and has got back to his normal life”, added Prakash.
Prakash’s story clearly epitomises the ‘client first’ policy. His personal involvement, professional acumen and regular follow-ups with the insurance company helped the ill client and his family to sail through this difficult situation.
