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A report released by Mckinsey titled ‘Steering Indian insurance from growth to value in the upcoming techade’ reveals that 80% agents feel that delay in payment of commission and lack of transparency in the payout structure are the two major challenges faced by them.
The report says that 67% agents say that another major challenge for them is that there is no revision in their commission structure despite long term association with the insurer.
Further, the report finds that 6 out of 10 agents believe that they do not get adequate benefits from their insurers.
In terms of expectation of agents from insurers, 96% agents expect their life insurers to generate leads for them while 72% agents feel that insurers should help them connect with their network like hospitals to help them generate leads.
Among other key expectations of agents are personalized training support, travel reimbursement and mentorship from senior agents or expects.
The report further reveals that 82% agents say that they receive the highest number of requests on claim servicing. 70% agents share that they receive customer requests to navigate health insurance policies.
Among other key requests by policyholders are premium payment, service requests, complaints or issues with existing policies and recommendations beyond insurance.
500 agents gave their responses in this survey.
Expectation of investors from agents
The report further reveals that 54% policyholders feel that their agents should be approachable when needed while 51% say that their agents should understand their financial goals and needs.
45% of the total respondents feels that their agents should connect with them emotionally. 43% policyholders expect their agents to offer investment solutions like mutual funds whereas 35% of them believe that agents should give recommendations based on their needs.
700 policyholders participated in this study.