Max Bupa Health Insurance has been conferred with the IT Leadership Award at the Asia Insurance Technology Awards 2014, says a press release issued by the company. The company has received this recognition for the effective implementation of its business process automation platform that has significantly reduced customer service turn-around time and operating costs.
The awards were presented at the third edition of Asia Insurance CIO Technology Summit held in Singapore last week. This is Max Bupa’s third recognition in the year for its technology prowess and excellence.
Through the press release, Manasije Mishra, CEO, Max Bupa, said, “As committed health partners to our customers, it is our constant endeavour to offer them best in class health insurance products coupled with an exceptional customer service. We are committed to investing in technologies and solutions that enable a seamless customer experience. It is an honour to be recognised for our technological proficiency at such a coveted platform."
Somesh Chandra, Director - Customer Service, Operations, Technology & Chief Quality Officer at Max Bupa added, “We keep pace with the technological advancements by making continuous investments to ensure competitive advantage. Successful implementation of the business automation platform has significantly helped us improve agility while addressing customer needs, at the same time also helping us cut down operation costs. The award is a testimony for our commitment to customers and serving them well.”
The Asia Insurance Technology Awards recognize excellence and innovation in the use of technology within the insurance industry in the Asia Pacific Region.