In the city of Hyderabad, an affluent customer of Bajaj Allianz General Insurance was hospitalised with viral pyrexia and enteric fever. After being admitted for a week, he was discharged, after which he approached them for the claim reimbursement.
Upon scrutiny, it was realised that the claim amount for the mentioned ailment was higher than the usual amount, triggering suspicion. An investigation and loss mitigation team visited the hospital to verify the medical records. After repeated follow-ups by the in-house team and ambiguous responses by the hospital authorities, the team was unable to procure any documents to support the treatment.