Aviva increases the customer premium payment touch points via a pan India presence
Mumbai: Aviva Life Insurance announced a tie up with Suvidhaa to launch its new payment renewal service across 500 cities and 10,000 touch points.
Speaking on the occasion, Mr. Snehil Gambhir, Director, Operations & Business Excellence, Aviva Life Insurance said, “This new service will provide additional convenience to our customers for premium payments and boost our persistency.”
The renewal payment service will enable the policyholders of Aviva to walk into any Suvidha outlet, provide their basic information for verification and pay their renewal premium. At every outlet customers can receive a receipt of their premium paid. 24 X 7 call centre assistance will be provided by Suvidhaa to the policyholders with a secure transaction platform.
The company claims that through this tie up they will increase their customer touch points via a pan India presence and will expand its alternate channel penetration for renewals apart from Aviva branches and various other alternatives.