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Insurance Need to shift to customer centricity

Need to shift to customer centricity

Source: Livemint Jan 2, 2016

Every time a natural calamity strikes India, the reality regarding insurance penetration emerges. The affected areas experience huge economic and personal losses, of which only 10-12% are insured. There are major losses to public infrastructure followed by households, automobiles, commercial setups and manufacturing units. However, the insurance exposure is limited to industries, commercial setups, and automobiles.

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