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IRDAI has asked insurance companies to train their agents, insurance intermediaries like brokers, insurance marketing firms and corporate agents and employees for better policy servicing.
Such training should include grievance redressal and claim settlement. The training should also give clarity on turnaround time with respect to policy servicing and recent changes in the health insurance regulations, said IRDAI.
IRDAI said, “Provide periodic training to intermediaries, distribution channels, employees of the insurers on their products existing and new, TATs in policy servicing and changes in regulations.”
IRDAI has also asked insurers to empower their agents and intermediaries by facilitating complete online on-boarding of new investors.
